Compassion is “a feeling of deep sympathy and sorrow for another who is stricken by misfortune, accompanied by a strong desire to alleviate the suffering”. Compassion should be and must be an integral part of all veterinarians and veterinary staff.
At CriticalVetCare this compassion starts at the front desk and reception with a welcome staff that cares. It continues with our technical staff and paramedical staff that puts long hours of care and treatments for your pets with continued learning.
It is anchored by doctors that took an oath to “above all do no harm”. This oath does not mean just physical harm but also emotional harm. We are here to medically treat you pet and here to hold your hands through some challenging decisions that sometimes are final.
St Exupery said “One sees clearly only with the heart. Anything essential is invisible to the eyes.” We truly believe this and understand that your pets are your family. Although the law makes little difference between your car and your pet, treating them equality as property, veterinarians should rise above the books and honestly connect with you and your pet.
It is not about pretending we had a pet like yours with your pet’s problem. That is lying. It is not about saying we care but about embracing your position and your feelings. It is about taking time to explain that the big name diagnosis you just heard and scared you so you can understand what is truly happening. Compassion goes beyond the exam and visit. It is about being available and reachable because your pets need us. It may be small to us but it is big to you and we care that you know we are here for you.
So make sure you have a compassionate vet and clinic. Take time to visit the clinics you are considering using and particularly when it comes to specialty and emergency care. Walk through with the image that your pet could be there and would you be comfortable with the staff, the facility and most of all, the doctors.
What is comprehensive care?
Comprehensive medical care can be interpreted in many ways. It can represent “a concept that includes not only the traditional care of the acutely or chronically ill patient, but also the prevention and early detection of disease and the rehabilitation of the disabled.” To many it is often view as advanced technical care which it is not necessarily but is best provided with greater technologies.
Does your regular general veterinary practitioner offer comprehensive care? Absolutely! Who else should do so? Everyone involved with your pet. You may see an emergency room for your pet, such as CriticalVetCare and they should look at your entire pet and not just the vomiting or diarrhea you brought your pet in for. A complete exam should be done.
This does not mean that the emergency doctor will treat the dental disease or ear problem identified but he/she will likely make notes of it and refer you back to your veterinarian for future care of those abnormalities found in your pet’s health. Every specialist that sees your pet should do a complete examination of your pet as well and make notes of all the variations from normal found.
Does it take equipment to provide comprehensive care? Yes it does. The basics include blood machines, radiology, ultrasound. Your veterinarian likely has laser for therapeutics, dental machines, operating room, full pharmacy. The ER likely has oxygen cages, possibly endoscopy. A specialty center may have MRI, CT scan, hyperbaric oxygen chamber, endoscopy, and so much more. This is your team.
To help us do our job best, keep a copy of all your records and lab work and lab results, not just the bills. This allows us all to be informed on what is going on with your beloved pet.
Whenever you pay a bill, get a copy of the record because one of us, your vet, your ER vet, your specialty vet, will likely need it. If you have any questions about comprehensive care, please contact your veterinarian or us at CriticalVetCare. We have your pet covered from head to tail.